VoIP - The Complete Digital Phone Solution
based in Tavistock covering Plymouth, Okehampton and surrounding areas
~ Full Digital Phone Solution
~ Perfect for all sized businesses
~ Business VOIP (Voice over Internet Protocol)
~ Local support from Devonshire Tech Engineers
"At ABC Service, we offer a range of digital business phone options to suit the needs of your business.
We are available to assist with everything from installation and configuration to ongoing support and maintenance and the VoIP platform is backed by a dedicated VoIP Specialist Team, Eve Networks."
At ABC Service, we understand that your business is unique, and so are your communication needs, which is why our VoIP solutions are designed to be as adaptable and scalable as your aspirations, empowering you to connect seamlessly with clients and colleagues alike; from the bustling heart of Tavistock to the vibrant community of Plymouth, our local engineers are always ready to provide timely support and personalised consultations, ensuring that every call not only enhances productivity but also strengthens your customer relationships, making us the perfect partner in your journey towards digital transformation.
ABC Service, the Devonshire suppliers of VoIP - What makes us different?
the Devonshire twang in our voices of course...but also.....
- We are based in an office on West Street, Tavistock, Devon. You can actually come in and see us; who else can say that!?
- You speak to us here in Tavistock between 9am and 5pm.
- Quality business VoIP lines
- Inclusive Minutes with our Digital Phone Solution
- Fair for all of our customers it doesn’t matter who joins us, your business neighbour won’t be on a different pricing to you.
3 Digital Business Phone (VoIP) Packages Available
(Per phone line, billed monthly, 12 month contract, prices include VAT)
SWIFT EVE
£10.80 / month
SWIFT EVE
- Dial Tone
- Voicemail
- Hunt Group Capability
- Busy Lamp Field
- Music on Hold
- Exceptional Call Protection
- Call Recording
- On-demand call recording
- Unlimited calls
- 01, 02, 03 and 07 numbers included
- Mobile App
- Desktop App
SWIFT OFFICE
£15.00 / month
SWIFT OFFICE
- Dial Tone
- Voicemail
- Hunt Group Capability
- Busy Lamp Field
- Music on Hold
- Exceptional Call Protection
- Call Recording
- On-demand call recording
- Unlimited calls
- 01, 02, 03 and 07 numbers included
- Call Menus included
- Choice of either Desktop, Mobile OR Softphone
SWIFT EVERYWHERE
£18.00 / month
SWIFT EVERYWHERE
- Dial Tone
- Voicemail
- Hunt Group Capability
- Busy Lamp Field
- Music on Hold
- Exceptional Call Protection
- Call Recording
- On-demand call recording
- Unlimited calls
- 01, 02, 03 and 07 numbers included
- Call Menus included
- Desktop Phone Support
- Mobile App
- Softphone
Core Phone System Functionality
Transfer Calls
Pass calls to your co-workers with my easy-to-use controls. Choose between attended or blind transfer to announce the caller or pass straight through.
Group Pickup
You can answer a co-worker’s phone from your desk with the press of a button. Create secure pick-up groups through my state-of-the-art portal.
Messaging-on-hold
Advertise your products and services with customised messaging on hold. It is simple and straightforward to upload your own messages or music through my portal.
Hunt Groups
The versatile hunt group service will direct calls to unlimited users either all at the same time or in a pre-planned sequence. To control calls out of hours, assign custom time-of-day routing plans.
Voicemail
You won’t always be able to take a call, but my voicemail service will allow your callers to leave a message. You will be alerted via a notification on your handset or the message arriving in your email inbox. Customise your voicemail message easily and at any time using the handset.
Multi-site, Management, Call Recording and more
At ABC Service, we take pride in delivering tailored solutions that enhance your business operations across multiple sites, ensuring seamless connectivity and comprehensive management. Our advanced call recording features empower you to maintain high-quality standards while effortlessly monitoring communication for training and compliance purposes. With our expertise in computer support, graphic design, printing, and telecoms, we are dedicated to providing reliable and innovative services to clients in Tavistock, Plymouth, and Okehampton, helping you unlock your business's full potential.
Free calls to other sites
As all sites are part of one single phone system, even if you are using a third party PBX, all calls between sites are free.
Extension Dialling
Save time by short dialling your co-workers not only within the same premises but across multiple sites.
Easy management
My portal allows you to easily set up and manage new call groups. Add and remove users at the click of a button, prioritise users and manage your call flow with my interactive designer.
Skills-based routing
Route calls based on a user’s individual skill set. Prioritise calls to more experienced users so that your customers will always receive the best support available.
Custom Messaging
Upload your own music or sales messaging with my easy-to-use portal. Callers can hear custom comfort messaging to reassure them that their call will be answered as soon as possible.
Time Schedules
Manage your business hours using my personalised scheduling engine. I can assign multiple schedules per group, allowing you to choose an alternative destination if your office is closed.
Management Statistics
Monitor the performance of your agents with my detailed agent and queue statistics. Easily analyse data to see where negative patterns are emerging and where additional resource may be required.
Quality Monitoring
Use call recording to monitor staff performance and identify areas where training may be needed.
Flexible Storage
Choose from a variety of storage options or archive your recordings to your own systems.
FTTP (Fibre to the Premises) for businesses. As a local telecoms broadband provider, we are focusing our efforts on the future of the internet and therefore, where possible, only offering FTTP/ Broadband only. Digital Phone Lines are available through us for your business therefore, check out the Digital Phone (VoIP) section for this.
Here you can order from our range of suitable digital phones for your business premises. Whether this is a physical corded phone or a cordless handset.
Please note these phones DO NOT work with the softphone solution only with our full Digital Phone (VoIP) Solution.
Places we cover with our VoIP Digital Phone Offering include:
- Tavistock (home town)
- Gunnislake
- Yelverton
- Princetown
- Okehampton
- Plymouth
- Mary Tavy & Peter Tavy
- Lydford & Sourton
- Bere Alston
- Callington
- Brentor
- Lamerton
- Lifton
- Launceston